In a highly competitive environment, it is beneficial to have a strategic business process outsourcing partner to take care of non-core functions. B2B call centres take care of your non-core but essential activities like communicating with customers, promoting your products and services. A B2B Singapore call centre typically deploys outbound call centre strategies that usually focus on two goals:
- Pre-sales requirements
- generating leads
Many niche-based organisations are neither equipped nor able to afford the kind of call volumes it takes to convert enough leads. Their in-house staff are already engaged in core business activities like managing marketing campaigns or serving existing customers.
By outsourcing B2B telemarketing calls to a qualified telesales company, organisations can create an in-house team to handle day-to-day operations and customer service once the conversion occurs, while the call centre puts the power of B2B telemarketing to work for the business without interfering with existing business operations. Some of the benefits of outsourcing B2B Telemarketing services are
- It helps you find and filter out people actually interested in buying your products and services.
- It helps to raise awareness about your brand.
- It allows you to build your brand's credibility among existing and future clients.
- It allows businesses to explore and grab new opportunities that realise growth.
Telemarketing is not just about sales. Here are other ways to qualify leads and transfer them to your own staff to close the
- Calling prospects to set appointments for your sales staff
- It can be used for up-selling and cold selling.
- If you’re managing an event, you can outsource telemarketing through Singapore Call Centre to call a B2B list to sign-up attendees for your next seminar or event.
- Calling current customers to find out if they are satisfied with your company.




